humaninterest
Customer Success Support Associate
At a Glance
- Location
- Lindon, Utah, United States
- Experience
- 1+ years
- Compensation
- alary for this position spans $18.00 - $20.50 per hour and represents the m
- Posted
- 2026-06-18T11:47:05-04:00
Benefits & Perks
well as dental and vision insurance Competitive time off and parental leave
Requirements
1+ years of experience in a customer facing role - i.e.
customer support or account management/call center experience, preferred but not required, or commensurate college experience
Passion for serving customers
You remain composed in high-stress situations and convey empathy for our customers
Compensation & Benefits
More than half of all working Americans are not saving enough for their future. Too often, it’s because they are employed by a company that doesn’t offer a retirement plan. Human Interest is changing that by making it affordable and accessible for small and medium-sized businesses to offer employees a path to financial independence through retirement savings.
We’re a high-growth fintech company changing the retirement industry. We are backed by a number of investors. This includes funding from Marshall Wace and Baillie Gifford, as well as top investors such as
BlackRock
,
TPG (The Rise Fund)
, SoftBank,
Responsibilities
As a Customer Success Support Associate at Human Interest, you are the frontline face of the company.
On a daily basis, you demonstrate your passion for helping customers maximize our retirement savings platform.
Customer Support Associates benefit from a developed and defined Customer Success career ladder which includes opportunities to grow into other roles within the organization.
Manage a steady volume of inbound customer inquiries, primarily through phone, live chat, and email conversations
Identify the root of customer needs in order to resolve inquiries completely in just one touchpoint
Work cross-functionally with internal and external partners to solve customer issues