echodynecorp
Customer Operations Manager
At a Glance
- Location
- Kirkland, Washington, United States
- Experience
- 5+ years
- Compensation
- ay range for this position is $ 104,030 - $155,839 annually. This is an exempt r
- Posted
- 2026-03-12T18:28:22-04:00
Key Requirements
Required Skills
Domain Knowledge
- Government
- Manufacturing
- Supply Chain
Benefits & Perks
edical, dental, and vision insurance premiums for you Choice of PPO or HDHP/
Requirements
Proficiency with Salesforce CRM, ERP/MRP systems (NetSuite, SAP, Oracle, or similar), and tools like Jira or Confluence
Strong organizational, communication, and problem-solving skills
Ability to coordinate across multiple departments and manage competing priorities
5+ years of experience in customer service, order management, or operations support in a manufacturing or supply chain environment
BA Degree in Business Administration discipline (i.e. Business Administration, Management, Communications, Social Sciences, etc.) or industry/military equivalent experience demonstrating progressive customer service skills through progressive roles in the private sector or the military
Responsibilities
In this role, you will be responsible for monitoring and coordination of open customer orders to ensure delivery commitments are met. Because this is a newly established role, the individual will play a key role in developing and improving processes related to order status communication, delivery management, and internal coordination. The role requires strong organizational skills, proactive communication, and the ability to gather information across multiple teams to support accurate order management.
This role will report to the VP, Operations.
Customer Communication & Order Support
Serve as the primary point of contact for delivery inquiries and order status updates from the Sales team and customers
Provide timely and accurate communication regarding order progress, delays, and expected ship dates.