autorabit
Customer Support Engineer
At a Glance
- Employment
- contract
- Experience
- 2–3 years
- Compensation
- nnual salary for this role is $50,000 - $65,000, depending on experience, plus
Key Requirements
Required Skills
Domain Knowledge
- Education
- Engineering
- Government
Requirements
2-3years previous Technical customer support experience
Desired: Experience working with Salesforce and/or a DevOps pipeline: SCM (e.g.
Git, SVN), IDE (e.g.
Visual Studio, IntelliJ), CI (e.g. Jenkins Pipelines, Azure DevOps, BitBucket, GitLab) More than acronyms, these are the tools that our customers use and that our products integrate with.
Experience with system-wide deployments.
Because sometimes an issue is not caused by the application itself, but by the network, the underlying server, the database, etc.
Compensation & Benefits
THIS IS A 100% REMOTE JOB, but requires 10% travel and an in-person component to the interview process.
Responsibilities
AutoRABIT is looking for a Technical Support Engineer to support AutoRABIT development processes and tools, who will assist our customers in very demanding and complex development environments.
You will be expected to learn new products and technologies quickly and constantly.
In addition, you are expected to have top-notch troubleshooting, communication, and customer service skills.
As a Support Engineer, you will contribute to AutoRABIT products adoption and success.
You will provide an individualized level of service to our customers.
You will guide them in finding the right implementation and advocate the best way to use our products.