Product Success Manager

Human-centered and empathetic

— you lead with patience, meet people where they are, and understand that adoption is an emotional process as much as a technical one

— you may not be a developer, but you learn tools deeply enough to teach them with authority, test them meaningfully, and hold your own in conversations with technical teammates

— you're comfortable pulling adoption metrics, reading dashboards, and using data to decide where to focus your energy

An excellent communicator across formats

Organized and consistent

The Product Success Manager is the connective tissue between Per Scholas's AI product portfolio and the people who use it.

Equal parts adoption specialist, instructor, and community manager, you will own the end-user experience of our technical products — ensuring that staff across the organization can confidently and effectively use the tools available to them.

You will deliver the AI Fluency curriculum, build and execute a content calendar of ongoing enablement materials, manage 1:1 and group engagement with users, and use adoption data to design targeted trainings and interventions.

This is a human-centered role: your success is measured not by whether a product ships, but by whether people actually use it well.

This role draws from the discipline of Customer Success Management but is adapted for an internal context — your "customers" are your colleagues, and your goal is to maximize the value they get from every product in the AI Tech Solutions portfolio.