Senior Director of Account Management, Financial Services (Strategics)

You measure success by the success of your customers and inspire your team to do the same.

Experienced Relationship Builder:

You’re comfortable building relationships with senior clients and handling escalations, always valuing open, real conversations.

You can break down complex data into actionable insights and communicate them clearly.

10+ years of work experience in sales, account management, or client success

Experience operationalizing the customer journey

The Financial Services Strategics team manages our largest financial services clients, including hedge funds, private equity firms, and investment banks.

We are looking for a Senior Director to lead a team of Account Managers and serve as the architect for how we scale.

In this high-impact role, you will move beyond day-to-day management to build the "operating system" that enables predictable growth across renewals, expansion, and adoption.

You will partner closely with Sales, Customer Success, and Product to drive commercial outcomes while bringing clarity, structure, and accountability to a fast-moving, high-stakes environment.

Lead a team of Account Managers, Account Directors, and Key Account Directors helping them achieve and surpass renewal targets and uncover growth opportunities, working closely with Sales partners to drive growth across our largest strategic accounts.

Drive successful customer outcomes by increasing renewal rates and reducing churn, expanding revenue through building deeper relationships with our accounts, and influencing future lifetime value through higher product adoption