Senior Manager, Strategy & Operations (Consumer Business)

7+ years total experience, ideally 2+ years in top-tier management consulting (McKinsey, Bain, BCG) or investment banking, followed by 2+ years in Strategy & Operations, Chief of Staff, or BizOps at a high-growth, venture-backed company

Track record of delivering results directly—you have multiple stories where you owned and drove initiatives end-to-end and know what it takes to truly deliver in fast-moving environments, not just make recommendations

Ability to go deep and zoom out—you can dive into the nuances of a problem, understand it at an underlying level, then zoom back to think strategically about implications and next moves

True operator mindset—you don't just recommend, you own outcomes and get your hands dirty to make things happen

Ability to understand nuances across functions—you can grasp the intricacies of different functional areas and earn the trust of leaders through depth of understanding and delivery of results

Structured thinking—you take complex, ambiguous problems and break them down into clear, actionable frameworks that drive decisions

Reporting to the Chief Growth Officer, you will be the strategic operator that accelerates Ethos’ Direct-To-Consumer business—driving new growth initiatives from start to finish while owning the organization-wide planning, goal-setting, and resourcing processes that ensure all teams are focused on the highest-impact work and executing at maximum velocity.

The Consumer business has endless opportunities for growth across an expanding product portfolio, the full customer lifecycle, and multiple acquisition and retention channels. Your job is to identify and prioritize the biggest opportunities and drive many cross-functional initiatives spanning Marketing, Product, Sales, and Engineering from start to finish. You'll also own the planning and goal-setting processes that ensure teams across these functions stay focused on the highest ROI opportunities and execute with velocity.

This is not a role for someone who just recommends—it's for someone who enjoys owning initiatives and delivering results. It's not for someone who stays at high-level strategy—it's for someone who is both strategic and can roll up their sleeves and operate with ease in a complex and fast moving environment that spans multiple product lines, channels, and functions. The team is naturally aligned, truth seeking, and moves fast. So, rather than navigating layers of organizational process, you'll be in the thick of things—working directly with senior leaders, building and growing the business. If that's you, and you want to operate at the center of a high-growth consumer business, this is it.

Identify and prioritize growth opportunities across three dimensions: an expanding portfolio of products (term life, IUL, estate planning, annuities), the full customer lifecycle (acquisition, retention, cross-sell), and multiple channels from organic and performance engines to paid social, TV, partnerships, and referrals

Drive high-impact growth initiatives from concept to completion—owning some initiatives directly while enabling other leaders to execute others, with full accountability for results. E.g. leading the expansion of a new product into an existing marketing channel, taking an existing product into a new distribution channel, improving retention for a mature product line