Customer Support Agent

Must have graduated from an ALX Program within the past 12 months.

Excellent written communication with the ability to make complex things simple and human.

Strong attention to detail and consistency.

Fast learner with a bias toward action and continuous improvement.

Comfortable working within structured systems and documented workflows.

Willingness to receive feedback and improve quickly.

Support Agents are the frontline of our Customer Support team. You will manage asynchronous email tickets and learner inquiries from intake to resolution, following structured workflows and quality standards.

This is a learning-focused role. You will develop:

Clear, human-written communication

Strong process discipline

Structured troubleshooting fundamentals

Confidence in handling high-volume environments

ALX Africa, a non-profit organisation under the ALX Foundation, is dedicated to unlocking the potential of Africa's digital future. Formerly part of Sand Tech Holdings, we've embarked on an independent journey to provide world-class tech skills training and career acceleration programmes. Our mission is to bridge the digital divide, upskill and re-skill talent, and create a generation of innovative leaders.

By 2030, we aim to empower 2 million Africans to secure sustainable tech careers.

With hubs in 8 cities across Africa and counting, we provide safe access to quality learning and a dedicated network of expert instructors. Our innovative programmes equip learners with the practical skills and knowledge needed to succeed in today's rapidly evolving tech industry. Through a combination of rigorous coursework, industry partnerships, and hands-on projects, we prepare our students for in-demand roles in software engineering, data science, and cybersecurity.