Partner Operations Manager

3–5+ years of experience in Partner Operations, Channel Operations, Revenue Operations, or Sales Operations at a B2B technology or SaaS company

Direct experience supporting both direct and indirect selling motions, including resellers, distributors, and cloud marketplaces

Strong working knowledge and experience supporting one or more cloud marketplaces (AWS Marketplace, Azure Marketplace, GCP Marketplace) including opportunity submission, tracking, and reporting

Experience with reseller and channel agreements, including discount structures, partner fees, and incentives

Hands-on experience with Salesforce (and ideally CPQ and/or PRM tools) for managing partner accounts, opportunities, and deal registration. Experience with designing and maintaining fields, workflows, integrations, and dashboards.

Advanced analytical skills with the ability to work with large data sets, build reports, and generate insights to inform decision-making

Own the day-to-day operational support

for partner, channel, and reseller motions (deal registration, approvals, pricing, workflows, agreements, exception handling)

Partner with leadership to operationalize partner programs and tiers (benefits, discounts, incentives, requirements) and ensure they are reflected accurately in systems and processes

Maintain and execute reseller agreements, including standard and non-standard terms impacting bookings, margins, and commissions

Create and maintain internal and external documentation and training on partner processes (deal reg, marketplace flows, fees, approvals) ensuring clarity for internal teams and partners

Support joint solution and co-selling motions between direct sales and partners, ensuring clear rules of engagement and attribution