Customer Success Director

12+ years in SaaS or enterprise software

Significant post-sales leadership experience with a proven record of driving best-in-class retention

Experience in high-performance, private equity-backed environments with a bias for execution and measurable outcomes

Demonstrated success partnering with Sales leadership to drive aligned GTM execution

$171,000

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$232,000 USD

Our Commitment to Diversity, Equity, Inclusion and Belonging (DEIB)

We believe attracting and retaining the best talent and fostering an inclusive culture strengthens our business. DEIB improves our workforce, enhances trust with our partners and customers, and drives business success. Build your career in a place where diversity, equity, inclusion and belonging aren’t just words on paper – this is what drives our innovation, it’s how we connect, and it contributes to what makes us a market leader. We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your authentic self to work every day!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation.

Core KPIs

Primary: Retention (renewal rate and risk mitigation)

Secondary: NNACV expansion, CSQL generation, customer base health, forecast accuracy, and portfolio-level risk transparency

Retention is the foundation. Expansion and growth follow disciplined execution and strong customer health.

Core Leadership & Capability Profile

Customer Success Mastery: Expert in renewal management, value realization, executive engagement, and proactive risk mitigation in complex SaaS environments