snowflake
Enterprise Program Manager, Observability
At a Glance
- Location
- US-CA-Menlo Park, United States
- Employment
- FULL_TIME
- Experience
- 6+ years
- Compensation
- {'@type': 'MonetaryAmount', 'currency': 'USD', 'value': {'@type': 'QuantitativeValue', 'minValue': 148000, 'maxValue': 194200, 'unitText': 'YEAR'}}
- Department
- Snowflake
- Posted
- 2026-04-15
Key Requirements
Required Skills
Domain Knowledge
- Engineering
- SaaS
Requirements
Experience managing programs involving observability or monitoring platforms such as Datadog, Dynatrace, New Relic, Splunk, Elastic, Grafana, or similar solutions
Familiarity with OpenTelemetry adoption or telemetry modernization initiatives
Experience supporting SRE, DevOps, or platform engineering organizations
Exposure to agile, hybrid, or phased delivery models
Experience supporting large cross-functional transformation programs
Responsibilities
Facilitate key customer-facing cadences including kickoffs, status reviews, steering meetings, and executive updates
Identify risks early and drive mitigation plans with defined ownership and deadlines
Ensure mutual accountability across Observe and customer teams
Track enhancement requests, open issues, and delivery commitments to ensure sustained forward progress
Support complex escalations by restoring alignment, resetting expectations, and driving resolution
6+ years of experience managing enterprise-scale technical programs in SaaS, infrastructure, data platforms, or similar environments