Store Team Leader - Retail Operations

Manages inbound freight processing per SOP and productivity guidelines completing all shipments within 24 hours of delivery.

Works in collaboration with other leaders to replenish sales floor stock and push replenishment truck product to the floor.

Oversees and manages the return processes following standard operating practices by assigning the proper quality codes

Executes store to store/store to warehouse transfers in a timely manner

Execute all aspects of omni channel business including FES orders, phone call management, and RIO’s are completed per guidelines

Adheres to all loss prevention policies and procedures inspecting the back of house and sales floor space for compliance.

Customer Experience:

Models and fosters an environment where service is the top priority. Enthusiastically seeks opportunities to convert every customer that enters the store continually striving to drive sales and brand loyalty through great service. Rallies the rep team towards the same objectives.

Acts as a Leader on Duty as scheduled to drive conversion and sales.

Leverages business reports including Qualtrics, variance reporting, and merch group sales to analyze trends, understand wins and identify opportunities. Builds compelling actions to enhance customer loyalty and improve service metrics through introspective business analysis and strong acumen skills.

Executes and implements all recognition programs including living the legend efforts, in-store contests, etc.

Reviews all forward-looking business events (holidays, promotional weekends, market trends).