thetradedesk
Platform Support Coordinator
At a Glance
- Location
- Chicago
- Experience
- 2+ years
- Posted
- 2026-07-22T11:08:29-04:00
Key Requirements
Required Skills
Domain Knowledge
- Advertising
- Healthcare
- Insurance
- Medical
Benefits & Perks
ffers a competitive benefits package. Click here to learn more. Note: Intern
Requirements
2+ years relevant work experience as a support representative or similar client-facing role
SQL and HTML experience is a plus
Experience with AI tools is not required, but a willingness to learn is expected.
General knowledge of RTB, DSPs, ad exchanges, aggregators, ad servers, and other optimization platforms is a plus
Will be required to routinely or customarily troubleshoot items related to the platform that require independent judgement, decision-making, and unique approaches
No previous online advertising experience required, but those with experience or internships in online advertising or technology are encouraged to apply
Responsibilities
Support for application issues; ensuring that incidents within our platform or tools are addressed within established SLAs
Maintain the company’s ticketing system; answer, troubleshoot, and resolve various technical issues related to The Trade Desk’s trading platform
Assist internal as well as external users of our platform
Use agentic AI tools to facilitate issue resolution and speed up day-to-day tasks
Multi-task, manage, and resolve transactional application support requests
Executing Stored Procedures and querying our database using SQL