Patient Support Team Lead

Experience with CRM, scheduling systems, or care management platforms

The Patient Support Team Lead will join Zócalo Health during a period of rapid growth and increasing operational complexity.

This role exists to help scale and execute a community-oriented primary care model that delivers measurable outcomes for high-need members and health plan partners.

As part of a fast-growing team, you will be responsible for leading the team responsible for eligibility list outreach, inbound patient call support, and scheduling operations.

This role ensures patients are engaged efficiently, professionally, and with a patient-centered approach.

The Patient Support Team Lead oversees daily operations, performance metrics, quality assurance, and workflow optimization to ensure timely outreach and a high-quality patient experience.

This position reports to the Director of Patient Support.

Zócalo Health is a tech-enabled, community-oriented primary care organization serving people who have historically been underserved by the one-size-fits-all  healthcare system. We partner with health plans, providers, and community organizations to deliver culturally competent primary care, behavioral health, and social care.

Our model is built for populations with high medical and social complexity, where fragmented care drives poor outcomes and unnecessary cost. We combine local, community-based teams with virtual care and modern technology to deliver coordinated, whole-person care where members live and receive support.

Founded in 2021, Zócalo Health is backed by leading healthcare and mission-aligned investors and is scaling rapidly across states and populations. We are building a durable care platform designed to perform in constrained healthcare environments and to lead the shift toward accountable, value-based care.