Guarantee Services Representative

Ability to recommend solutions to problems to exceed our customer's expectations.

Proactive and customer friendly communication style.

Excellent customer service skills.

How We Protect What Matters Most:

1. We offer a wide range of health insurance options that include medical, dental, and vision for you and your family. 2. Our Family-Building benefits support the many different journeys to fertility and parenthood. 3. Our robust 401K plan includes an employer match contribution with your pre-tax and/or Roth contributions. 4. Other exciting programs and perks are available to help employees achieve work-life balance, including (but not limited to) a wellness program, free financial coaching, a referral program, and product rebates when purchased for an employee’s primary residence. 5. Professional growth and development are very important to us! We offer internal training programs and courses, as well as a generous tuition reimbursement program. 6. We're committed to fostering a culture that reflects our values to connect, empower, evolve, and inspire. We offer many opportunities for employees to connect with one another, including through our Employee Resource Groups who focus on education and allyship for all of our employees.

GAF complies with federal, state, and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR Services at 833-HR-XPERT.

We believe our employees are our greatest resource. We offer competitive salary, benefits, 401k, and vacation packages for all full time permanent positions. We are proud to be an equal opportunity workplace. We are committed to equal employment opportunity on the basis of each candidate's qualifications, experience, and merit, without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please let us know. If applying for positions in the U.S., must be eligible to work in the U.S. without need for employer sponsored visa (work permit).

The goal of the Contractor & Guarantee Services department is to serve as front line support for Commercial Certified Contractor enrollments and each step of Siplast's commercial guarantee registration through issuance process.

This team is known for being the most knowledgeable, customer-focused, and easiest to do business with throughout the industry.

Reporting to the Commercial Contractor & Guarantee Services Manager, the Guarantee Services Representative will be expected to build and maintain close relationships with Siplast's customers and sales organization and provide world-class, white glove support.

Provide front-line support related to Siplast’s commercial contractor program and guarantees through inbound customer contact channels.

Provide a seamless experience for both internal and external customers to engage with GAF throughout the commercial sales process.

Interact with customers, contractors, and employees to assist with inquiries across GAF business lines in a call center environment.

Help achieve department KPIs and metrics.

Qualifications Required