Assistant Manager - Crossgates Mall

1-3 years managing or supervising in a retail environment

Strong customer service, supervisory and sales skills

Experience with consultation-based customer service models

A fun and funky store atmosphere where individualism is encouraged

A 50% discount off all our products to keep you smelling and feeling fresh

An unconventional retail structure to support your entrepreneurial spirit

As Assistant Manager, you bring Lush’s Leadership Practices into all elements of your business interactions with customers, fellow staff and operations: Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose.

The ASM supports the Shop Manager as needed in all business areas and as delegated by their Retailer; as second-in-command, the ASM will pick up Manager duties as required to support a strong customer experience, staff experience, shop operational excellence, and exceeding sales goals.

Sales & Customer Experience:

Customer Service: collaborate with your team on plans to exceed daily sales goals and ensure a unique and inclusive customer experience that makes every visitor feel welcome, meets their needs and makes their day.

Building the Brand: educate our customers and staff on our brand values, and articulate our position on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging in the shop and through community engagement and other traffic-driving initiatives.

Product Passion: increase the depth of your product knowledge through constant learning and consistently make informed and product recommendations for every need