Senior Client Success Manager

The Best of Both Worlds: Be part of the Innovid team while enjoying the full range of perks and benefits offered by Mediaocean.

Work-Life Balance: Open Paid Time Off (PTO), Flexible schedule, Company holidays, paid parental leave

Total Rewards: Competitive salary, Full benefits package, Referral bonuses, Recognition awards, 401(k) with company match, Company HSA contribution up to $2,400

Comprehensive Benefits: Medical/Dental/Vision/Pharmacy, Health Savings Account (HSA)/Flexible Spending Account (FSA), Mental health support, Life & Disability insurance, Family planning & fertility benefits, Pet insurance, Legal & ID theft protection, Retirement planning, Medicare assistance, Employee Assistance Program (EAP),

Wellness Focus: Eligible employees get up to 100% company paid annual subscriptions to Peloton, Maven Clinic, BetterUp Care, Walkingspree, Bikeshare (Divvy in Chicago/Citibike in New York), Wellness Seminars (physical, mental, financial, social) as well as opportunities to compete in companywide health challenges with prizes

Award-Winning Company Culture: Professional development with a dedicated Talent Development team, Employee Resource Groups (ERGs), Philanthropy & awareness programs, Mentorship programs, In-office and virtual events & celebrations, Various volunteer & donation opportunities, Innovative and collaborative work environment,

Serve as the primary strategic and operational owner for a portfolio of high-value or high-complexity client accounts, ensuring a consistently strong client experience.

Act as a trusted advisor to clients by connecting campaign execution, performance data, and platform capabilities to broader business objectives.

Partner closely with Sales, leadership, and cross-functional teams to translate client goals into actionable plans, aligning short-term delivery with long-term account strategy.

Lead proactive, insight-driven client conversations, identifying risks, surfacing opportunities, and guiding discussions toward retention and growth.

Own coordination across internal teams (e.g., Ad Ops, Product, Finance, Sales) to ensure clear accountability, timelines, and execution quality.

Take a leadership role in Quarterly Business Reviews (QBRs) by shaping the narrative, synthesizing insights, and recommending forward-looking strategies.