Call Center Supervisor (BPO)

Why Be An Interpreter With TransPerfect?

TransPerfect Connect is the world's leading provider of interpreting solutions.

Because of this achievement, some of the most prestigious brands and organizations in the world are partnered with TransPerfect Connect, giving you the experience and opportunity to be on the front line for these corporations.

TransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by states, federal, or local law.

Provide the highest level of customer service by effectively supervising a cadre of well-trained interpreter customer service agents

Ensure team abides by ethical practices and TPC standards, which are observed during interpreting encounters

Assure compliance to internal and external policies and procedures

Maintain familiarity with center systems and equipment updates to operate interpreting systems efficiently

Prepare reports that include status of interpreters assigned, shift coverage, and to convey interpreters’ needs and suggestions to upper management

Responsible for communicating policy updates and company information through team meetings, team huddles and one-on-one development sessions

Ensure that all interpreter customer service agents are meeting their key performance indicators and responsible for performance management

Assist in research and analysis work efforts by providing input for forecasting, training program assessment, and quality assurance program calibration

Document all

coaching/development

sessions in a timely manner including corrective actions and performance improvement plans