AI Onboarding Specialist

1-2 years of experience in a customer onboarding/implementation role (in SaaS is a plus)

A bachelor's degree in business or a similar field.

Exceptional written and communication skills

Experience communicating directly with clients

Proven track record of managing multiple concurrent projects with varying complexity levels

Excellent problem-solving skills

Podium is the best place to work to:

Join the leaders in AI agents

Unlock career-defining growth

Build with world-class talent

Make a real impact on local business

Primary contact during the first 30 days of new customer experience

Podium product expert

Manage potential escalations within the first 30 days

Coordinate all account connections (product and integration-related)

Ensure product adoption through various outreach methods and health scoring of accounts

Implement and configure AI agents