Customer Service Representative III, Strategic Projects

opportunities to improve customer service processes, project execution, and operational efficiency.

SAP S4Hana and/or QAD experience

Experience with order entry, order management, and expediting orders

Experience working with stock levels, stock location, order management, and price/availability checks or similar

Experience supporting large customer accounts or project-based orders

Excellent customer service skills

Competitive compensation based on your skills, qualifications and experience

Comprehensive medical and dental coverage, retirement benefits

Family building benefits, including paid maternity/paternity leave

10 paid holidays and Paid Time Off

Continued professional development opportunities and educational reimbursement

Additional perks such as fitness reimbursements and employee discount programs

The Customer Service Representative III – Strategic Projects

is responsible for the day-to-day management of customer deliverables for large strategic accounts, such as data centers and other high-volume project customers.

This role serves as the primary coordination point between customers, sales, product management, operations, and manufacturing to ensure successful execution of complex project orders.

to ensure customer expectations and company commitments are met.

the Customer Experience Manager and is a remote role with occasional travel.

Serve as the primary Customer Service point of contact for assigned strategic accounts and

At Watts, our culture is team-oriented and supportive. Employees here genuinely care about the quality of their work, and about each other. Our people are the heart of who we are and contribute to our longevity and continued success.

And this is a place where you can have a big career. No matter your role, there are opportunities for learning and development, and your daily contributions make a meaningful impact on the lives of people who use our products and on the future of water.

Watts is committed to equal employment opportunity. We follow a policy of administering all employment decisions and personnel actions without regard to race, color, religion, creed, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, genetic disposition or carrier status, marital status, military or veteran status, minorities, or any other category protected under applicable federal, state, or local law. Consistent with the obligations of state and federal law, Watts will make reasonable accommodations for qualified individuals with disabilities. Any employee who needs a reasonable accommodation should contact Human Resources.