Manager, Customer Success Managers, SEMA

Proven track record in software/technology sales, consulting or customer success

Proven experience leading teams, driving software adoption, and building and scaling customer success management practices

Experience with software development lifecycle processes and tools as well as agile and/or DevOps practices

Knowledgeable with cloud/container technologies (e.g., Kubernetes, Docker), application security (SAST, DAST) and/or cloud deployment models (AWS, GCP, Azure) is a plus

Proven ability to develop strategies, translate them into initiatives and track successful delivery

Demonstrated ability to lead managers and successfully manage global, distributed teams across cultures, lines of business, and geographies

Mentor and enable the team to exceed company growth and retention forecasts

Work with the Customer Success Director to help establish and manage goals and responsibilities for CSMs

Manage a team of highly motivated, customer-focused CSMs to manage the overall health and care of accounts (e.g., onboarding customers, stage adoption, executive business reviews, and successful renewals)

Challenge the team and yourself to learn and grow as trusted advisors to customers continually

Manage resource assignments and staffing levels, including recruitment as needed

Identify and implement improvements to the processes and tools used