End of Contract Customer Support Assistant

Experience in a customer service, administration or operational support role

A genuine focus on delivering great customer service

Salary: £27,030,

Competitive pension scheme

,

Annual salary

review

and

Processing contract amendments and customer requests accurately and within agreed service levels

Providing support to customers and frontline teams on products, processes and queries

Managing customer enquiries and taking ownership through to resolution

Investigating issues and identifying any process exceptions that require further review

Supporting the resolution of customer complaints and helping to deliver positive customer outcomes

Maintaining accurate records and ensuring all activities are completed compliantly