Customer Service Representative - Call-Center

Receive, document, and resolve customer complaints and service issues; escalate safety, ADA, or high-risk concerns as appropriate.

Coordinate with TriMet and internal departments to support timely issue resolution.

Maintain accurate documentation, data integrity, and confidentiality across all systems.

Apply sound judgment, professionalism, and accountability while balancing customer needs with program rules.

Comprehensive understanding of policies and procedures

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Vacation: minimum of two (2) weeks

Sick days: 5 days

Holidays: 12 days; 8 standard and 4 floating

Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

Serve as a primary customer contact for TriMet LIFT riders, caregivers, and stakeholders.

Perform Reservationist duties while supporting customer service resolution, complaint intake, incident escalation, and coordination with Dispatch, Safety, leadership, and TriMet.

Handle high-volume inbound calls professionally, using empathy and approved de-escalation techniques.