Technical Account Manager

Bonus: Working with the Threat Research team, you can deep dive into data, and you are familiar with Kibana/Elasticsearch

Technical and functional understanding of website hosting and architecture, mobile application, and how the internet works (architecture, components, flows, OSI Layers)

Hybrid work setup

(3 days/week in office) with access to our Soho, NYC office, a

$50/month allowance

for those coming in regularly (10+ days/month), and a

$500 home office stipend

to set up your ideal workspace — fostering the collaboration, fairness, and alignment that fuels DataDome's growth.

Welcome to the DataDome Customer Experience department! Our mission is to provide a white-glove onboarding experience on Day 1 and ensure customers are properly enabled to operate the product alongside us Day 2 and beyond. Thanks to a fantastic international team, we are extremely proud to deliver a state-of-the-art solution for our clients and contribute to DataDome’s worldwide success!

Your scope:  As the Technical Account Manager

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👉 You will help our customers get the most out of our solution, respond to their requests with precision and clarity, and resolve issues that may impact the product's reliability and speed. You will be an expert in DataDome solutions and understand in-depth: how the product works, its implementation, lifecycle, the bot detection process, and the dashboards’ functionalities

Leading customer conversations as a technical expert and leveraging your expertise and knowledge of our solution to guide them through the onboarding and implementation phases. And, more importantly, proactively educating them on the daily usage of our solution.

Manage customer projects to ensure the successful delivery of integrations, optimizations, and technical initiatives.

You are a customer-driven person who is excited to work and solve technical challenges in an ambitious environment

Familiarity with agentic or AI-assisted configuration tools and workflows