Manager, NOC & SRE

6–8 years of progressive experience in NOC, Cloud Operations, or SRE‑adjacent environments.

Experience leading teams of 5–15 engineers in operational or infrastructure‑focused roles.

Proven experience supporting high‑uptime cloud platforms or enterprise SaaS infrastructure.

Nice to have:

Familiarity with monitoring and observability technologies (e.g.,

Operational Leadership & Technical Guidance

Provide hands-on operational and technical leadership for cloud platform and infrastructure services across the UK and EU.

Ensure reliable service delivery by maintaining high availability, system performance, and adherence to security and resiliency standards.

Lead, coach, and mentor NOC Engineers and Site Reliability Engineers within the EMEA region.

Team & Stakeholder Management

Act as the primary communication bridge between EMEA engineering teams and global engineering/SRE/operations partners.

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.