Account Executive

Extensive & thorough knowledge of electric distribution and transmission systems and grid operations

Knowledge of customer-side energy distribution and energy-consuming systems and processes

Demonstrated experience managing relationships with utility’s largest and most complex customer and/or key stakeholders

Knowledge of corporation’s business objectives, strategies, products and services, markets, distribution practices, rate applications, governmental and community relations, cross department relationships/dependencies

Proven self-starter, results-oriented, and requiring no supervision to take charge and get things done

Demonstrated ability to work in a team environment to coordinate resources in a matrixed organization to meet customer expectations

The primary purpose is to manage strategic issues and stakeholder relationships with Duke Energy’s largest and most complex customers for the purposes of enhancing customer satisfaction, growing earnings, and strengthening regulatory relationships.

In collaboration with other internal groups, these professionals develop and execute strategies for the success of Duke Energy’s business goals, policy objectives, and reputation management.

Management of these customer/stakeholder relationships includes interfacing with key contacts from both the customer/stakeholder and internal Duke Energy organizations.

Relationship and Issues Management

Establish strong relationships at all levels within targeted large, complex Duke Energy customers – executives, operations management, energy management, research, maintenance, and local elected officials (towns & municipality customers)

Comprehend and represent to large business customers an in-depth understanding of complex rate structures, billing options, demand response programs, and renewable options based upon their respective customer value propositions; and serve as a lead negotiator and most often decision maker, to resolve issues with assigned customers

Performance Management

Develop and maintain technical and working knowledge of industrial processes and technologies used by large-assigned customers that affect the energy delivery methods including all energy end uses

Develop and maintain comprehensive working knowledge of electric systems and components, including those associated with Duke Energy’s transmission and distribution system, as well as the effect of the interface with the customer’s systems

Serve as a resource to assigned internal cross-functional teams to assist in developing solutions to large business customer's needs