Field System Engineer - NJ

2+ years of related experience with degree in complex electro-mechanical, electronic, computer, electrical required

6+ years of related experience in lieu of degree in complex electro-mechanical, electronic, computer, electrical required

Experience in troubleshooting and/or repair of biomedical, mechanical, electrical, vacuum systems, or similar systems strongly preferred

Experience operating independently including managing schedules, customer expectations, and communications both internally and externally; prioritizing tasks; and resolving technical issues without direct oversight preferred

Experience in a field service role preferred

Experience with host/remote communications and network systems preferred

The Field Systems Engineer (FSE) is responsible for attending to service needs of bioMerieux customers within their assigned geographic territory, as well as nationally, on an as-needed basis, utilizing appropriate tools and test equipment. This position requires someone who is a self-starter, with the ability to deliver a best-in-class customer experience, while working remotely without direct supervision and able to conduct overnight travel on short-notice. Typical weekday travel is defined as daily customer visits not requiring overnight travel but expect daily driving of 50% or more. Weekend and Holiday rotational coverage is scheduled with the expectation of additional driving or flying within and/or outside of the standard assigned service region. Standard field service operations for customer support consists of approximately 15% of annual OnCall with the expectation of overnight travel when qualified on products. You will partner directly with a variety of Clinicians, Scientists, Technicians, Biomedical Engineers, and Lab Leadership to optimize the performance of bioMerieux\u2019s diverse product portfolio.

Documentation & Compliance: Timely and accurate completion of service work orders, QA checklists, and internal training requirements.

Scheduling & Reporting: Maintain an up-to-date calendar of availability and submit travel expense reports regularly to avoid penalties.\u00A0

Fleet Management: Follow all company policies related to the use and upkeep of the assigned fleet vehicle.