Entry Level Support Engineer

A friendly team environment with a strong technical support network.

Opportunity to work with the IT industry's latest technologies.

Internal career growth for high performers and IT super-stars

An opportunity to earn while you learn with our Certification Bonus Program

EAP Program – Raise limited. Three free sessions per year.

Cost price on products from our suppliers

Respond to client inquiries and provide technical support via various channels (phone, email, chat, etc.)

Diagnose and troubleshoot technical issues reported by clients.

Document and track client issues using a ticketing system.

Escalate unresolved issues to appropriate teams and follow up until resolution.

Stay up to date with product knowledge and industry trends to provide accurate and timely support.