Customer Success Specialist

1–3 years of experience in customer success, project management, or account management, preferably within the Ad-Tech/SaaS space.

Candidates must be able to understand client data and drive cross-functional solution development to build effective workflows.

Strong creative problem-solving to resolve system or process issues and propose improvements for efficiency and scalability

Our promise to each other:

A remote-first environment

An appetite for learning, curiosity, and a growth mindset

Drive Revenue and Build Relationships:

Working with CSM to form strategic relationships with key stakeholders to understand customer’s business objectives and develop strategies to meet their objectives on an ongoing basis.

Establish a trusted/strategic advisor relationship to drive the continued value of our products and services.

Supports a renewal book of business of partners, and guides them to success through analyzing data, and trends with support as needed.

Expand revenue in existing accounts by working to identify/develop renewals, cross-sell or upsell opportunities, while identifying and mitigating churn risks.

Provide ongoing consultation and best practice recommendations to solve key business challenges through performance analysis