recordedfuture
Senior Customer Success Systems Analyst (Gainsight)
At a Glance
- Location
- Boston, Massachusetts, United States
- Work Regime
- hybrid
- Experience
- 3+ years
- Compensation
- or this full-time position is $109,500-$164,000. Our salary ranges are determ
- Posted
- 2026-07-13T15:57:46-04:00
Key Requirements
Required Skills
Domain Knowledge
- SaaS
Requirements
3+ years of hands-on Gainsight administration experience in a SaaS environment.
Scorecards and Health Scores
Reporting and Dashboards
Demonstrated ability to partner effectively with cross-functional stakeholders and translate business needs into scalable platform solutions.
Experience managing support queues and platform enhancement requests.
Experience administering Salesforce and understanding CRM data models.
Responsibilities
Platform Administration & Optimization
Serve as an administrator of Gainsight, ensuring platform stability, scalability, and best practices.
Configure, maintain, and optimize Gainsight objects, rules, reports, dashboards, journeys, success plans, and automations.
Troubleshoot issues and resolve support tickets related to Gainsight functionality.
Health Score Management
Partner with business analysts and Customer Success leadership to monitor health score KPIs and effectiveness.