Service Lane Specialist

What You Bring:

Previous automotive experience, with 1 year of fixed operations or equivalent experience.

Establishes rapport with others by initiating and leading conversations to make other’s feel comfortable. Considers the impact of customers in the decision making process

Excellent communication skills; Must be a good listener as well as a good communicator both in person and over the phone. Must have appropriate writing skills when communicating messages and reports. Must be computer literate and have experience with Microsoft Office products

Appreciates challenges and is always looking for new learning experiences

Is creative in problem resolution and demonstrates the ability to think “out of the box”, makes it a priority to solve the customer issues

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.

What Your Day-to- Day Responsibilities Include:

Implement service strategies with dealership personnel to grow the business, increase dealer profitability, customer satisfaction, and customer service retention. Implement, train and monitor dealers on service lane processes. Become a center of expertise with the following service lane tools: Service Workbench (SWB) and Online Service Scheduling (OSS).

Assist dealers in improving LOF/MPVI cycle times to under an hour

Meet defined metric goals for assigned dealers within a set geographic area

Track metric progress of assigned dealers within a geographic area of responsibility, while qualifying and evaluating new candidates for service strategy implementation

Ensure dealer processes are in place to gather local competitive data

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.