Manager, Customer Account Management

Familiarity with Salesforce and tools like Outreach (or similar sales execution platforms).

Ability to operate confidently with customers at the executive level.

Redwood will comply with all local data protection laws, including GDPR when it comes to the handling and processing of personal data.

As the Manager of the Customer Account Management Team, you will lead and coach a team of Customer Account Managers (CAMs) responsible for driving renewals, upsells, and cross-sell revenue across Redwood’s customer base.

You will develop strategies that strengthen Gross Dollar Retention, protect logo retention, and expand Redwood’s footprint within existing accounts.

Your leadership will directly influence revenue growth, customer satisfaction, and long-term customer value.

By aligning closely with Sales and Executive Leadership, you will ensure that Customer Account Management initiatives support Redwood’s broader go-to-market goals while fostering a high-performing, customer-obsessed team culture.

Manage, mentor, and develop a team of Customer Account Managers to meet and exceed revenue targets for renewals, upsells, and cross-sell of Redwood products.

Drive and exceed team performance across key KPIs: Gross Dollar Retention (GDR) + price increases, logo retention, expansion revenue, and professional services growth.

At Redwood, we empower our customers with lights-out automation for their mission-critical business processes.

Redwood Software is the leader in full stack automation fabric solutions for mission-critical business processes. With the first SaaS-based composable automation platform specifically built for ERP, we believe in the transformative power of automation. Our unparalleled solutions empower you to orchestrate, manage and monitor your workflows across any application, service or server — in the cloud or on premises — with confidence and control.

Redwood’s global team of automation experts and customer success engineers provide solutions and world-class support designed to give you the freedom and time to imagine and define your future. Get out of the weeds and see the forest, with Redwood Software.