NineStar Connect - Support Center Supervisor

Knowledge & Technical Skills

Telecommunications, helpdesk, or technical support experience preferred

Understanding of networking concepts (TCP/IP), internet troubleshooting, and hardware support

Familiarity with Microsoft products, ticketing systems, and service orders

Leadership & Professional Skills

Strong communication and collaboration skills

NineStar Connect does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, national origin, age, marital status, sexual preference, disability, or any other characteristic protected by law.

NineStar Connect is seeking a highly motivated and experienced Technical Support Center Supervisor to ead our team of Support Technicians and help deliver exceptional service to our members and customers. This role is ideal for someone who enjoys balancing

people leadership, technical support, and operational excellence

—all while modeling the values that define who we are.

If you’re someone who leads by example, thrives in a fast-paced environment, and is passionate about coaching others and improving the customer experience, we’d love to meet you.

What You’ll Do

As a Support Center Supervisor, you will play a key role in ensuring smooth daily operations while supporting and developing your team.

NineStar Connect is an innovative community-minded, communications, energy, water, and sewer cooperative. We provide the infrastructure that empowers thoughtful development and improves quality of place in Central Indiana. We believe that no matter where you choose to live or work, you should have access to high quality utility services that allow you an opportunity to thrive.

Career Development:

- We value employees that have a desire to learn and provide reimbursement funds for continuing education. We’re also committed to in-house training and ongoing development.

Company Benefits:

- At NineStar Connect we offer a competitive array of benefits that include medical, dental, and vision insurance, 401k matching, paid parental leave, short term disability, long term disability, and life insurance along with profit sharing and various service discounts.

Wellness: