Customer Service Senior Associate - Patient Financial Services

Minimum of three years of higher education with coursework in a relevant field such as business, healthcare, or a related discipline, OR equivalent combination of education and experience in a relevant professional setting.

Knowledge of patient billing process required.

Knowledge of collection laws, liens, and bankruptcies preferred.

Membership in hospital or professional revenue cycle organization preferred.

Knowledge of medical terminology, ICD, CPT, and HCPCS coding preferred.

Highly developed knowledge of hospital and/or professional revenue cycle processes required.

Responsible for prompt and accurate customer relations in a fast paced environment.

Responsible for maintaining excellent communications with customers and managing the resolution of patient concerns.

Concerns vary in reason and may be clinical or financial in nature.

Serve as a patient advocate and collaborate between departments, external agencies, and the patient while building strong relationships to promote customer loyalty while adhering to organizational mission, vision, and values.

Minimum of three years of higher education with coursework in a relevant field such as business, healthcare, or a related discipline, OR equivalent combination of education and experience in a relevant professional setting.

Knowledge of patient billing process required.