Customer Support Expert - New Grad

1+ year work experience in a customer-facing role, SaaS preferred

Proven record of driving customer satisfaction and meeting or exceeding performance standards

Competitive health & dental insurance options, with premiums partially covered by GG

Fertility and adoption benefits via Carrot and Kindbody

Generous, fully-paid parental leave policy

401k benefit - employees are eligible to contribute starting day 1 of employment

Professional Development - employees receive a yearly stipend for approved learning and educational-related expenses

Pre-tax commuter benefits

Our customers are the core of our business and we’re looking for a Customer Support Expert who will support them throughout their entire customer journey!

In this role, you’ll build your product knowledge and learn tools to resolve customer issues and become an advocate for the GlossGenius brand.

Through calls, email, and text conversations you’ll provide one-of-a-kind support and build strong, long-lasting relationships with our customers.

Deliver best-in-class, personalized support to meet our high standards for customer satisfaction

Work with a dynamic team to achieve team company goals such as customer acquisition and retention

GlossGenius is building an ecosystem enabling entrepreneurs to succeed.  We empower small business owners to focus on being creators, not admins, by offering a range of business management tools including booking and scheduling, marketing, analytics, payment processing and much more.

Tens of thousands of small business owners have chosen to rely on GlossGenius every day to run their entire set of business operations. With its powerful, intuitive platform, GlossGenius is some part a fintech company, some part an SMB software company, while its vibrant, distinguished brand makes it some part a consumer company.