Lead Service Designer (Advanced English)

Experienced in applying research methods such as contextual inquiry, moderated interviews, experiments and user testing

Well versed in experience design with strengths across at least three disciplines such as user research, digital product design, interface or visual design

Inspiring approach to service and product design with a passion for facilitating client and team sessions

Strong stakeholder management skills, able to liaise between clients and key stakeholders to build trust and ensure buy-in

Comfortable leading design work solo or collaborating with designers and developers across a wide range of deliverables

Passion for contributing to the experience design community at Thoughtworks through peer reviews and knowledge sharing

Play an active role in the delivery and design of technology projects spanning discovery and delivery phases, with a strong focus on service design and process transformation

Collaborate with cross-functional teams to create experience design deliverables including complex journey maps, service blueprints, roadmaps, prototypes and design systems

Map complex end-to-end processes and service journeys, identifying waste and systemic gaps that impact users and the business

Facilitate workshops and co-design sessions that inform strategic decisions at the portfolio level

Set up inspiring design hypotheses for delivery teams consisting of both Thoughtworkers and clients

Balance client and Thoughtworker expectations by clearly communicating experience design deliverables

Thoughtworks is a dynamic and inclusive community of bright and supportive colleagues who are revolutionizing tech. As a leading technology consultancy, we’re pushing boundaries through our purposeful and impactful work. For 30+ years, we’ve delivered extraordinary impact together with our clients by helping them solve complex business problems with technology as the differentiator. Bring your brilliant expertise and commitment for continuous learning to Thoughtworks. Together, let’s be extraordinary.

#LI-Remote

See here our AI policy.