jci

Engineer, Service

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At a Glance

Location
Petaling Jaya-Selangor-Malaysia, Malaysia
Employment
Full time
Experience
1+ years
Posted
2026-04-01

Key Requirements

Domain Knowledge

  • Engineering

Requirements

Fresh graduate or less than 1 year experience in service engineering with basic knowledge in building security system.

Able to read wiring diagrams, schematic drawings and IP networking basics

Responsibilities

Perform on-site servicing for Access System and CCTV/VMS (Video Management System) to maintain security uptime and compliance including troubleshooting, Preventive Maintenance (PM), Corrective Maintenance (CM), firmware/patching, backups and client support

Troubleshoot Controllers, readers, locks, cameras, NVR, storage and networks (PoE/VLAN/IP)

Close service tickets/reports within SLA (Service Level Agreement) upon completion of servicing

SLA response/resolution, First Time Fix Rate

Coordination with customer