harbingermotors
Customer Experience Analyst
At a Glance
- Location
- Garden Grove, California, United States
- Experience
- 4+ years
- Posted
- 2026-03-18T10:57:23-04:00
Key Requirements
Required Skills
Domain Knowledge
- Automotive
- Finance
- Legal
- Logistics
- Media
- Medical
- Regulatory
Requirements
2–4+ years in Customer Experience, Operations, Analytics, or similar roles.
Comfortable working with data, trackers, and reporting tools.
Experience in automotive, logistics, fleet, hardware, or operationally complex environments.
Familiarity with CX tools, CRM systems, or survey platforms.
Experience supporting cross-functional operational initiatives.
Key Benefits & Perks:
Responsibilities
supports the execution and measurement of Harbinger’s customer and dealer experience.
This role focuses on running CX processes day-to-day, maintaining data and reporting, and ensuring visibility into customer feedback, delivery performance, and operational health.
CX Execution & Tracking
Support execution of CX processes across dealer onboarding, vehicle delivery, service readiness, and customer handoffs.
Maintain CX trackers, documentation, and workflows to ensure consistency and follow-through.
Coordinate with internal teams and dealers to collect required forms, data, and feedback.