lithic
IT Support Specialist
At a Glance
- Location
- New York, United States
- Experience
- 3+ years
- Compensation
- salary range for this role is $103,000 - $140,000 plus equity. This salary rang
- Posted
- 2026-03-31T15:57:53-04:00
Key Requirements
Domain Knowledge
- Insurance
- Regulatory
- SaaS
Benefits & Perks
US Employees: Unlimited PTO 12-weeks fully paid parental
Health, vision, and dental insurance; HSA Contribution Match 401(k) match Vo
Requirements
3+ years of experience working in an IT-related role in a SaaS environment
Demonstrated ability to work in a customer-centric environment is a must
Understanding of networking, encryption, and access control fundamentals
Previous experience administering a cloud-native, centrally managed access control system (Okta, G Suite, etc.)
Previous experience managing and configuring SaaS Applications
Experience managing a Vendor budget
Responsibilities
Own end-to-end IT onboarding and offboarding
Manage and triage the internal IT helpdesk, maintaining SLA targets and clear communication with requesters via Slack and Jira
Administer identity and access management
Manage endpoint fleet using MDM
Inventory, configure, and support company hardware including laptops, peripherals, and office A/V equipment in the SoHo office
Create and maintain IT documentation, runbooks, and self-service FAQs to reduce repetitive request volume