Billing & Follow-up Specialist

We are looking for this candidate to possess experience in the healthcare sector, specifically within a back end revenue cycle function at a provider.  They should have a solid understanding of the claim submission and follow-up process, with general exposure to denials and cash posting tasks.  Strong communication and collaboration skills will also be important for the newly formed team to ensure a high level of success.

Minimum of 4 years of experience in the healthcare space, preferably in an existing role doing billing and follow-up functions with insurance companies on behalf of providers

Understanding of the claim submission process and common pain points that delay payer acceptance and processing of bills

Understanding of the cash posting and reconciliation process and common pain points that delay payment processing

Exposure to clinicians that provide mental health and/or telehealth services

Remote work with regular in-person bonding experiences sponsored by the company

Competitive compensation

Holistic perks program (including free therapy, employee wellness, and more)

Excellent health, dental, and vision coverage

401k benefits with employer matching contribution

The chance to build something that changes lives – and that

Review and prioritize follow-up activities requiring claim edits or general payer follow-up

Research claim hold issues and resolve them in a timely manner to release claims to payers

Contact insurance companies to understand delays in processing claims or sending payments and identify next steps to resolve them

Investigate payment variance situations to understand root cause and next steps to resolve them

Capture follow-up activities with clear, descriptive notes within the workflow application

Support transition of claims to other staff in department with denial and cash posting tasks, as needed

BetterHelp is on a mission to remove the traditional barriers to therapy and make mental health care more accessible to everyone. Founded in 2013, we are now the world’s largest online therapy service – providing affordable and convenient therapy across the globe. Our network of over 30,000 licensed therapists has helped millions of people take ownership of their mental health and change their lives forever. And we’re not stopping there – as the unmet need for mental health services continues to grow, BetterHelp is committed to being part of the solution.

As a

Billing and Follow-up Specialist

, you'll be an important staff member in a newly formed department to bill and collect from insurance companies.  You will work in a team to ensure we follow best practices for billing and follow-up tasks to maximize insurance reimbursement.