Customer Success Manager, Financial Services - High Growth

in Customer Success, Account Management, Consulting, or as a former Financial Services Analyst.

The Master Storyteller:

You connect dots across a wide array of audiences and tell compelling stories that unlock interest and drive measurable business outcomes.

Exceptional ability to maintain high-touch quality across a large portfolio, balancing administrative excellence with high-energy client facing time.

Technical Curiosity:

Comfortable leading technical discussions (APIs, LLMs) and translating them for non-technical senior executives.

$80,000

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$95,000 USD

AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination.

In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works.

Recruiting Scams and Fraud

Omni-Channel Client Engagement & Command

The Face of AlphaSense:

Engaging with clients is the core of this role.

High-Impact Onsites:

You will command the room during Lunch & Learns and intensive 1:1 sessions with stakeholders who are both senior decision-makers and power users.

Strategic Workshop Facilitation:

The Customer Success organization is dedicated to ensuring every client realizes the full value of their investment. The

High Growth

team specifically focuses on scale, strategy, and relentless execution. We are looking for a CSM who thrives in a structured environment, loves a good playbook, and possesses the "grit" to navigate a high-volume portfolio of ~50 accounts while maintaining high-touch quality and technical authority.

The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content.

The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion. Our platform is trusted by over 6,000 enterprise customers, including a majority of the S&P 500.