Agent, Critical Incident Response Team - New York, NY

2–4+ years of experience in emergency management, public safety, dispatch, GSOC, or related security operations environment

CPR, First Aid, AED certification (current)

Advanced First Aid training (EMT preferred)

Strong analytical and situational awareness skills — able to prioritize under pressure

Exceptional written and verbal communication, particularly in high-stakes or time-sensitive situations

Familiarity with incident management systems and communication tools (e.g., Everbridge, Dataminr, OnSolve, or similar)

The Physical Security Agent, Critical Incident Response Team (CIRT) is responsible for real-time monitoring, triage, and response to incidents that impact DoorDash’s global workforce, assets, and operations. You’ll serve as a front-line responder, analyzing alerts, coordinating response actions, and escalating issues according to established Global Safety & Security (GSS) protocols.

This role sits at the heart of DoorDash’s emergency response network — ensuring rapid, informed, and coordinated action during critical events such as natural disasters, workplace emergencies, or significant disruptions. Working closely with regional and global partners, you’ll help keep DoorDash’s people safe and operations running smoothly around the clock.

Support after-hours, weekend, and holiday response as required by business needs

Support special projects or operational needs as assigned

Assist with credentialing, crowd flow, and safety monitoring during higher-volume office days or events

Travel up to 5% as required for training or business support

The Global Safety and Security team advances DoorDash through the protection of people, property, operations, brand, and reputation. We manage safety and security risk and provide value across the business through technology, and a people-first approach. Our team strives to always be in front and there for our people anytime, anywhere.