Payment Operations Analyst

Analytical Thinking: Strong capacity to interpret payment data, evaluate volume trends, identify root causes of discrepancies, and make informed decisions.

Attention to Detail: High level of accuracy in processing, auditing, and reconciling financial transactions.

Effective Communication: Ability to collaborate seamlessly with internal teams, third-party software vendors, payment processors, and financial institutions.

Required: 3–5 years as a Payment Operations Analyst or an equivalent role.

Required: Hands-on experience with Payment Service Provider (PSP) platforms (e.g., Adyen, Stripe) and their native reporting/dashboard tools.

Required: Working knowledge of SAP or similar enterprise ERP systems for reconciliation and financial reporting.

Transaction & ERP Reconciliation: Reconcile consumer transactions (patient payments via Vendor Systems

SAP) to ensure accurate and timely recording; verify details and identify discrepancies.

(Distinct from vendor invoice processing)

Dispute & Chargeback Management: Handle chargeback and dispute case work escalated from the call center or flagged directly in the vendor dashboard using card network reason codes (Visa/Mastercard).

Fraud & Risk Monitoring: Monitor fraud and risk tools within vendor systems, specifically utilizing IP-address-based fraud detection to evaluate payment risks and prevent anomalies.

Reporting & Auditing: Produce volume and performance metrics (authorization rates, dispute win/loss ratios, refund volume) previously hand-assembled; generate analytical reports and participate in payment financial audits.