Renewals Account Manager (Based in Kuala Lumpur/Singapore)

Nice to have:

Minimum of 3 years of experience in Renewals or Field sales

2+ years relative industry experience

Expertise in SaaS retention and sales process

As a Renewals Account Manager, you will be responsible for owning and maximizing renewal value of a book of business of existing customers. You will do this by building and leveraging customer relationships, channel relationships, and capturing and articulating ROI to senior customer stakeholders.

You will bring a strong business acumen and technical understanding that will help you to articulate business value and make compelling recommendations to customers.

You will be highly organized and able to accurately plan, forecast, and prioritize work in order to maximize outcomes.

Commercial owner and driver of renewals including maintaining and reporting an accurate weekly /monthly / quarterly forecast

Contract holder engagement throughout the entire customer lifecycle and when appropriate

The Sales team at Cloudflare helps customers solve real, technical problems while creating the revenue streams that help the company provide free service to millions in our community.

Renewals Account Managers (RAM) partner with the wider Organization to ensure our customers are set up for success with their contract terms. The different teams that the RAM works closely with are Customer Success Managers, Account Executives, and Operations) who all work together to help our customers adopt Cloudflare and create reliable and secure Internet experiences for all.