Chief Operating Officer

15+ years of progressive leadership experience in operations, general management, or business operations roles within healthcare delivery, healthcare services, or similarly complex regulated environments.

Demonstrated experience scaling operations in high-growth organizations where processes and systems were still evolving.

Experience overseeing large frontline workforces including distributed or field-based teams operating across multiple markets or regions.

Track record of translating company strategy into coordinated operational execution across teams, markets, and functions.

Ability to diagnose root causes across organizational boundaries and design operating mechanisms that improve execution reliability.

Experience building management systems that support operational discipline, including operating cadence, performance reviews, metrics, and escalation mechanisms.

The company has proven demand for its model and is expanding across markets, populations, and payer relationships.

What allowed the organization to move quickly in the early years was strong leaders solving problems locally and responding in real time to emerging needs.

That approach worked when the organization was smaller.

The next phase of the company requires something different.

It requires a durable operating system that allows strong teams to execute consistently across markets without relying on constant escalation or heroics.

Zócalo Health is a tech-enabled, community-oriented primary care organization serving people who have historically been underserved by the one-size-fits-all healthcare system. We partner with health plans, providers, and community organizations to deliver culturally competent primary care, behavioral health, and social care.

Our model is built for populations with high medical and social complexity, where fragmented care drives poor outcomes and unnecessary cost. We combine local, community-based teams with virtual care and modern technology to deliver coordinated, whole-person care where members live and receive support.

Founded in 2021, Zócalo Health is backed by leading healthcare and mission-aligned investors and is scaling rapidly across states and populations. We are building a durable care platform designed to perform in constrained healthcare environments and to lead the shift toward accountable, value-based care.