Customer Service Representative

Customer service orientation

IRB Medical Equipment LLC, dba Hart Medical Equipment, is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, citizenship age, disability genetic information, height, weight, marital or veteran status or any other protected status in accordance with the requirements of applicable federal state and local laws.

Hart Medical Equipment also provides reasonable accommodation for individuals with disabilities in accordance with applicable law.

SUMMARY:

Provides exceptional service as the first point of contact for customers. Takes orders, answers questions, handles complaints and troubleshoots problems.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Greet customers and maintain a positive, empathetic and professional attitude during interactions.

Engage in active listening with customers, confirming or clarifying information and diffusing angry customers, as needed.

Greet customers and maintain a positive, empathetic and professional attitude during interactions.

Engage in active listening with customers, confirming or clarifying information and diffusing angry customers, as needed.

Assists all internal and external customers in a professional manner.

Examine, interview, and measure patients to determine their appliance needs and to identify factors that could affect appliance fit.

Fit, test, and evaluate devices on patients, and make adjustments for proper fit, function, and comfort.

Instruct patients in the use and care of orthoses/prostheses, diabetic shoes, and mastectomy if applicable.