Call Center Quality Supervisor, Patient Services

Experience with insurance claims submission and management software (experience with Xifin, AMD, and LIMS, platform a plus)

Demonstrated ability to use analytics to develop, analyze payments, and diagnose issues

Normally, it requires at least two (2) years of directly related and progressively responsible experience.

Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program!

For more information, visit

www.natera.com

.

Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide.

All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws.

Manage a team dedicated to executing Natera’s billing strategy.

This highly important function will lead our efforts to collect payments for our services from third-party payers and assist the Sales Team.

Responsible for monitoring , QA, and providing feedback for the following activities:

Inbound and outbound calls

Acts as the first level of response to patient concerns and complaints.

Monitors and validates employee adherence to Policies and Procedures, auditing as necessary.