Scaled Account Specialist

Bachelor's degree with strong academic performance

1-2 years of experience, preferably in a client-facing or analytical role

Strategic thinker with the ability to tackle open-ended challenges and turn them into actionable solutions

Highly organized and detail-oriented

Ability to thrive in a fast-paced environment

A strong sense of personal ownership and responsibility

Actively oversee a portfolio of SMB accounts with scalable outreach strategies, serving as the primary contact to help global customers maximize value from Lucid products and uncover growth opportunities.

Manage accounts in Salesforce, taking actions to support renewals and expansions while maintaining accurate account data.

Analyze customer data and feedback to inform strategic recommendations and improvements for both the customer and internal teams.

Contribute to the development and continuous improvement of scalable playbooks for low-touch customer engagement.

Work cross-functionally with internal teams and across time zones to identify and route qualified leads and deliver a seamless customer experience.