Partner Success Manager- Operational Excellence & Service Delivery (Rocket Travel by Agoda)

2+ years of partner management or enterprise account management experience, ideally with large-scale or enterprise clients in the financial services or travel sector.

Bachelor’s degree in Business Administration, Partnership Strategy, or a related field; MBA preferred.

Proven experience managing service delivery, SLAs, and KPIs in a fast-paced, customer-focused environment.

Strong relationship-building and stakeholder management skills, with a collaborative and solutions-oriented mindset.

Excellent organizational and project management abilities; able to manage multiple priorities and deliver results.

Analytical and data-driven, with the ability to synthesize information and make strategic recommendations.

104,000 - 140,000

USD

, determined by a candidate's fit and experience.

Rocket Travel by Agoda is seeking a Partner Success Manager to join our Customer Experience Group team in Chicago. In this highly operational and customer-facing role, you will be responsible for managing large-scale enterprise partners, ensuring exceptional service delivery, and meeting or exceeding agreed service levels and KPIs. You will act as the primary operational point of contact for partners, collaborating closely with internal Operations, Enablement, and Project teams to ensure program success and a seamless customer experience.

Operational Excellence & Service Delivery

Own the end-to-end operational relationship with assigned partners, ensuring smooth onboarding, integration, and ongoing service delivery.

Monitor, report, and drive performance against service level agreements (SLAs) and key performance indicators (KPIs).

Proactively identify and resolve operational issues, escalating as needed to ensure partner and customer satisfaction.

Rocket Travel by Agoda, a subsidiary of Agoda and part of Booking Holdings, is a travel technology company founded in 2012. We partner with some of the world’s largest consumer travel brands, creating white-label solutions that allow customers to earn and redeem miles and points for booking hotels, rental cars, flights, and activities. Our global partnerships span world-class airlines, international banks, and large-scale shopping platforms. We help our partners develop successful go-to-market strategies through marketing expertise and data-driven insights to support their growth.