IT Support Team Lead

Ability to build and run help desk operations: SLA management, queue ownership, and process design

Strong technical chops across Windows and macOS endpoints, identity platforms (Entra ID, Google Workspace), and common SaaS tools

Effectiveness in a startup environment where processes are still being built and priorities shift

Excited about renewable energy and the opportunity to build IT from the ground up at a mission-driven company

Experience with Jira Service Management as a queue and SLA management platform

Familiarity with Microsoft Intune or other MDM platforms (JumpCloud, Jamf, Kandji)

At Panthalassa, you’ll be part of a team that values curiosity, collaboration, and impact. In this role, you’ll get the chance to build systems from the ground up, learn from experienced IT and infrastructure teammates, and grow alongside a company that’s scaling rapidly in the renewable energy space.

If hired for this full-time role, you will receive:

Cash compensation of $95,000 - $145,000

Equity in the company. We’re all owners and if we’re successful, this equity should be far and away the most valuable component of your compensation.

A benefits package that helps you take care of yourself and your family, including:

This is a player-coach role: you’ll directly manage our IT Support Specialist, support hiring our future IT Support team, improve the systems and processes that keep our help desk running smoothly, and stay technically hands-on yourself.

You’ll support the full employee IT lifecycle from day-one through offboarding, define and hold the team to SLA targets, and serve as an escalation path for complex issues.

You’ll also collaborate closely with our IT Engineer on larger infrastructure and compliance initiatives.

Our team members have worked at organizations such as SpaceX, Blue Origin, Boeing, Virgin Orbit, Virgin Galactic, Google, Amazon, Microsoft, New Relic, Bridgewater, Raytheon, Disney Imagineering, and the naval architecture faculty of the University of Michigan.

The company is structured as a public benefit corporation and backed by leading venture capital firms.

We are a renewable energy and ocean technology company committed to rapidly developing and deploying technologies that will ensure a sustainable future for Earth by unlocking the vast energy potential of its oceans. Our focus is on capturing civilizational levels of ultra-low-cost renewable energy for applications including computing and affordable renewable fuels delivered to shore.

The company is a public benefit corporation headquartered in Portland, Oregon, and backed by leading venture capitalists, philanthropic investors, university endowments, and private investment offices. We operate as an idea meritocracy in which the best ideas change the company’s direction on a regular basis.