Senior Associate, Strategy & Operations

you will build and lead cross-functional processes across the business’ strategic areas to improve homepage customer experience

you have a working knowledge of SQL, are proficient at quickly understanding a problem and developing action oriented hypotheses, can build financial models and dashboards to track key metrics, and conduct deep-dive analyses into specific issues to drive continuous improvement

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers.

We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers.

As a Senior Associate on DoorDash's Merchant Strategy & Operations team, you will sit within the GTM pod and drive impact by growing our merchant selection through non-sales acquisition channels.

You will own the strategy and execution for scalable, product-led and marketing-driven pathways that bring new merchants onto DoorDash — including self-serve sign-up flows, inbound funnels, referral programs, partnerships, and lifecycle campaigns.

In this role, you will identify where selection gaps exist, develop hypotheses for how to close them without relying on outbound sales, and build repeatable, data-driven motions that convert prospective merchants at scale.

You'll get to the lowest level of detail by analyzing funnel performance, market and competitive data, and merchant behavior to continuously improve conversion and onboarding outcomes.

You'll partner closely with Product, B2B Marketing, Analytics, Sales, and Operations teams to bring your ideas to life, and you'll test and refine your approaches in-market to develop best-in-world solutions.

Own the end-to-end strategy for acquiring new merchants through non-sales channels — from identifying selection gaps and sizing opportunities, to designing and optimizing scalable acquisition motions

Strategy & Operations is the engine that drives the DoorDash business forward, leading priority areas for the company, developing strategies, and driving business outcomes. DoorDash embraces and invests in this function because of our belief in an ownership mentality — our employees can develop the strategy and execute it.

DoorDash is looking for a hands-on builder and leader to play a pivotal role in building differentiated experiences for all sides of the DoorDash Marketplace: customer, dasher and merchant, as part of the Strategy & Operations team.